Updates from December, 2013 Toggle Comment Threads | Keyboard Shortcuts

  • Mindshare Labs, Inc. 6:01 pm on December 30, 2013 Permalink  

    Server Reboot 

    We are going to perform a server reboot this morning, some domains will experience brief downtime during this reboot. This will only affect sites hosted on our DreamHost dedicated server.

  • Mindshare Labs, Inc. 4:32 pm on August 16, 2013 Permalink  

    Moving our website to a new server 

    We are going to be migrating our main company website to a new server today. So it’s possible there will be some minor downtime for http://mind.sh/are/ – but this will only affect our website, no client sites will be touched.

    • Mindshare Studios 4:53 pm on August 19, 2013 Permalink | Reply

      UPDATE: Damain dropped the ball on the server move over the weekend, but finally got everything back online this morning.

  • Mindshare Labs, Inc. 3:38 pm on April 18, 2012 Permalink  

    Follow up on recent service outages 

    The following information comes from Dreamhost’s CEO Simon Anderson and gives some detail about the recent downtime and Dreamhost’s plan to deal with the underlying issues:

    For April I’m going to focus on giving some specifics on all the things we’re doing to deliver a more robust service for you, our customers. Yes, our service levels of late have not been where they should be. And that’s due to a number of factors that have built up over time, plus some external things like much more sophisticated denial of service attacks. So here goes.

    We identified in late 2011 that our network systems were struggling to scale to the growing traffic levels and complexity of our web hosting services. So in December 2011 we started planning out a new network for the next 5 years that would include an investment in new network hardware and a new US East Coast data center. Then, as some of you well know, in January we started experiencing network systems failures before we could fully implement our plan, and we’ve been triaging the issues and playing catch up since then. Where we stand as of now (April 16), is that we have a new Juniper border router in our Irvine data center (installed on April 12) that has significantly reduced the load and improved performance of our Irvine network systems. Plus we now have a sophisticated distributed denial of service (DDoS) system in place by Arbor Networks across all of our data centers that is mitigating the significant increase in DDoS attacks we’ve seen in Q1 2012. We’ve also received the remainder of the Juniper network equipment purchased for the rest of our US West Coast data centers, which will be installed over the next 4-5 weeks. This work has been carefully planned out to ensure no major disruptions to services during implementation.

    Another area of service issue and focus for us has been hardware failures. We’ve seen an increase in server and drive failures over the last 3 months for a variety of reasons, so we’ve modified our hardware replacement plans to a more aggressive timeline and lower thresholds based on improved systems monitoring. This basically means that we identify servers and drives that will potentially have issues earlier than before, and we proactively replace them. We had been experiencing some challenges in the supply of new hard drives due to the Thailand floods, however that supply issue has now abated.

    The final major area of services attention by us has been security. There has been a significant increase in hack attempts on customer sites in 2012, particularly involving back door exploits in software plug-ins that have not been updated by customers, and user permissions settings that leave customers’ vulnerable. Our security, development and support teams have been working across the board to proactively help customers identify vulnerabilities, clean up hacks of their sites and blogs, and upgrade their software and plug-ins. And we’ve made a number of changes to user permissions policies…that may be more restrictive for some users, but protect customers from the perils of having files or directories that are accessible to all.

  • Mindshare Labs, Inc. 5:24 pm on April 11, 2012 Permalink  

    mind.sh/are temporarily offline 

    One of the downsides of using a funky domain name like mind.sh is that many of the smaller domain registrars in the world that control lesser known domain extensions (like ‘.sh’) don’t have as good service, support, or security as the more established TLD registrars.

    Earlier today some jerk from Name.com hijacked our domain name by changing our nameservers, even though we already renewed the domain through 2017 with nic.sh. I’ve gone in and corrected the issue, but it will take a while before our site comes back online. I have also requested that the people over at nic.sh double check that we are the only ones with access to our domain name. Name.com is not our registrar and has no business altering any setting on the domain mind.sh.

    Name.com seems sketchy and I will warn my clients against using their service.

  • Mindshare Labs, Inc. 5:31 pm on October 12, 2011 Permalink  

    New Server Monitor Launched! 

    Now that the transition to the new dedicated server is complete we have lauched a  new server monitor service so you can see realtime updates on serer load and performance. Check it out: http://mind.sh/are/server/

    This service replaces the once we had setup on Twitter (@mindsharestatus).

  • Mindshare Labs, Inc. 8:16 pm on September 20, 2011 Permalink  

    Goodbye shared hosting… hello dedicated server! 

    We are very happy to announce that we will be migrating all of our client domains hosted on Dreamhost’s shared VPS system over to a much faster, more rock solid dedicated server. This upgrade will take place free of charge for our existing customers and should bring and slew of performance and stability improvements. We do not anticipate any downtime during the move, but as we all know, even the best laid plans sometimes go awry. Should you  notice any issues with your site after or during the migration (which we will start in the next week or so after we have done some internal testing) please let us know and we will address the issues quickly and free of charge.

    The specs for the new server are as follows:

    CPUs: 1 (4 cores)
    Processor Grade: Server
    RAM Included: 4 GB
    Disk Space: 500 GB
    Operating System: debian
    Special Notes: RAID 1 (redundant realtime backup)

    This amounts to more than twice the power your website currently has AND has the added benefit of not having to share a server with hundreds of other Dreamhost customers (which alone should make for a much more reliable service). Follow this site for updates!

  • Mindshare Labs, Inc. 8:37 pm on July 27, 2011 Permalink  

    Domain Name Change 

    Mindshare Studios’ Status update service was forced to change its domain name when a brandjacker stole our domain, mindsharestatus.com, out from under us! This occurred because WordPress.com’s domain add-on service failed to properly re-bill our account when it was time to renew the domain this year so it expired without our knowledge or consent. We have been working with WordPress.com to regain control of our domain but it appears that we will need to wait until the new registration expires.

    So, long story short… the new URL is now simply: https://mindsharestatus.wordpress.com

    The URL is now being used by some bogus company out of Taiwan.

  • Mindshare Labs, Inc. 8:27 pm on July 11, 2011 Permalink  

    WordPress Admin area CSS bugs in version 3.2 

    Some WordPress CMS users will notice that the CSS (visual rendering) on their site’s dashboard screens and administrative areas are no longer rendering quite right since WordPress version 3.2. We are working on a fix for these issues now – please note that these bugs should not effect the proper functioning of your sites and they are aesthetic only. Fixes will be rolled out automatically once they are ready.

  • Mindshare Labs, Inc. 4:05 pm on June 20, 2011 Permalink  

    WordPress sites being targeted by hackers 

    Several of our clients WordPress websites that were not fully up-to-date with the latest security patches and updates have been targeted by hackers. If your site is running WordPress please be sure that it is fully updated with the latest version! This is essential for you safety and the safety of those visiting your website. If you need any help updating your website or have any questions, please give us a call.

  • Mindshare Labs, Inc. 4:16 pm on October 21, 2009 Permalink  

    Heavy Server Usage 

    We are currently experiencing above normal server usage and this is resulting in slower performance on some sites. Service speed should return to normal shortly.

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